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Product Overview
Signiant’s SaaS products provide fast, seamless and secure access to media assets, on any storage, anywhere.
Our software is trusted by more than 50,000 companies to move petabytes of high value content every day across the global media supply chain. No matter where content needs to flow — between people, between systems, with partners, or to and from the cloud — Signiant has it covered. Our patented SaaS platform underpins each product, offering centralized visibility and control, and providing the foundation for innovations that extend beyond fast file transfer.
Media Shuttle is the easiest and most reliable way for people to send any size of file, anywhere, fast. With Shuttle, end-users can securely access and share media assets from any storage, on-premises or in the cloud. With more than 1,000,000 global end-users, Media Shuttle is the de facto industry standard for person-initiated file transfers.
Signiant Jet is a powerfully simple solution for automated file transfers between locations, between partners, and to and from the cloud. Backed by Signiant’s patented intelligent transport, Jet is capable of multi-Gbps transfer speeds, supports hot folders and scheduled jobs, and can be easily incorporated into more complex operations with Jet’s API.
Flight Deck unites the feature-rich functionality of Manager+Agents and the powerful cloud I/O capabilities of Signiant Flight — which together form the core transport backbone for most of the world’s largest media companies. Flight Deck’s cloud-connected features, including visibility from the same Signiant console used by Media Shuttle and Jet, bring the gold standard in advanced automated file movement into the SaaS era.
Download the Signiant App
The Signiant App connects your computer to Media Shuttle allowing you to transfer multiple files at once via high speed transfer. Download the latest version of the Signiant App to take advantage of the latest updates for Media Shuttle and Signiant’s Transfer API.
Note: The Signiant App is only supported on one user account per computer.
Select the release of the Signiant App for your operating system.
The Signiant App automatically checks for updates every 12 hours. To force an immediate update, edit the SigniantClient.json file and delete the update-checked line. The Signiant App then checks for an update after the next file transfer. A notification is displayed when the update is ready for installation.
October 20, 2021: Version 1.3.1731 of the Signiant App includes a fix that resolves Signiant App crashes in unstable network conditions.
July 21, 2021: Version 1.3.1728 of the Signiant App includes a bug fix that resolves Signiant App crashes when starting a transfer on Windows.
June 15, 2021: Version 1.3.1726 of the Signiant App adds support for the Apple M1 processor and macOS Big Sur. This version also includes bug fixes and improves user interface notifications.
April 20, 2021: Version 1.3.1721 of the Signiant App includes improvements to app behavior and bug fixes.
March 5, 2021: Version 1.3.1717 of the Signiant App includes stability improvements and bug fixes.
February 19, 2021: Version 1.3.1714 of the Signiant App includes a security fix related to file selection.
January 18, 2021: Version 1.3.1710 of the Signiant App adds support for custom install locations and faster connections to storage. This update also includes bug fixes for new Signiant App installs and Microsoft Azure cloud storage.
October 13, 2020: Version 1.3.1703 of the Signiant App includes security updates, major performance and stability enhancements, bug fixes, and improved process management for Windows. This is a required update for all users. Users will be prompted to upgrade to continue using the app.
Beta releases of the Signiant App contain features still under development and are intended for members of the beta program.
September 23, 2021: Version 1.3.1729 of the Signiant App includes a fix that resolves Signiant App crashes in unstable network conditions.
July 21, 2021: Version 1.3.1728 of the Signiant App includes a bug fix that resolves Signiant App crashes when starting a transfer on Windows.
May 28, 2021: Version 1.3.1726 of the Signiant App adds support for the Apple M1 processor and macOS Big Sur. This version also includes bug fixes and improves user interface notifications.
March 16, 2021: Version 1.3.1721 of the Signiant App includes improvements to app behavior and bug fixes.
February 25, 2021: Version 1.3.1717 of the Signiant App includes stability improvements and bug fixes.
January 22, 2021: Version 1.3.1714 of the Signiant App includes a security fix related to file selection.
November 19, 2020: This version of the Signiant App includes performance improvements related to connection time and bug fixes for Microsoft Azure cloud storage.
September 28, 2020: This version of the Signiant App includes security updates and improved process management for Windows. This is a required update for all beta users. Users will be prompted to upgrade to continue using the app.
August 27, 2020: This version of the Signiant App includes bug fixes related to websocket locking, and performance improvements.
June 4, 2020: This version of the Signiant App offers improved security and enhances certificate logging.
Мультимедиа ⇒ Signiant Kyno Premium 1.8.4.202
Достаточно простой в использовании для режиссеров и помощников по производству, мощный и достаточно гибкий для опытных DOP, DIT и редакторов. Используется профессионалами телевидения, YouTube, кино, документального и корпоративного видео по всему миру. Интегрируется с Final Cut Pro, Premiere Pro, Davinci Resolve и Avid Media Composer.
Все функции и возможности Lesspain Kyno Premium:
GENERAL FUNCTIONALITY
• Lightning-fast media browser
• Drilldown to flatten entire folder structures
• Quick filtering of content
• Advanced filtering
• Pro-grade player with frame precision and exact timecodes
• Final Cut Pro® integration
• Premiere Pro® integration
• Blackmagic DaVinci Resolve® integration
• Avid Media Composer ALE export
• Avid Media Composer copy/paste markers
• Powerful batch transcode functionality
• Powerful batch file naming engine
• Batch still frame export
• Full access to the support forums
METADATA
• Simple descriptive metadata editing
• Batch editing of metadata
• Configurable metadata columns in list view
• Import/Export Metadata
• Excel export for asset lists (clips) and shot lists (markers & subclips)
• Reporting feature (total duration, formats used etc.)
• Define & batch assign metadata presets
• Preassign metadata on removable drives
PLAYBACK
• Unparalleled playback format support incl. H.264, ProRes, XDCAM, DNxHD/DNxHR and many more
• 4K support
• Precise controls & timecode
• Set playback frame rate
• Apply LUTs
• Audio track selection
• Image file support
• RAW image file support
• Audio file support
• Canon C300 support incl. spanning
• Blackmagic RAW support
• Panasonic P2 support
• RED RAW R3D support
• Avid Op Atom MXF support
TRANSCODING / CONVERSION
• Transcode to H.264
• Transcode to ProRes
• Transcode to XDCAM
• Transcode to Cineform
• Transcode to DNxHD
• Transcode to MXF (XDCAM, DNxHD, ProRes)
• Rewrap to MOV
• Rewrap to MXF
• Audio extraction
• Transcode audio to WAV, AIFF, M4A, MP3, MP2, PCM
• Apply LUTs
• Denoise filter
• Configurable denoise filter
• Sharpen/blur filter
• Add noise filter
• Frame rate adjustment
• Timecode burn-in
• Advanced audio channel mapping
VERIFIED CAMERA MEDIA BACKUP / OFFLOADING
• Verified Backup of camera media to a single destination
• Verified Backup of any folder to a single destination
• Industry-standard cryptographic checksum verification using xxHash
• Creation of Media Hash Lists (MHL) for 3rd party verification
• Backup to up to 4 destinations
• Configurable hashing algorithm (MD5, SHA1)
INTEGRATIONS
• Share with Frame.io incl. metadata
• Archive to Archiware P5 Archive incl. metadata
LUT SUPPORT
• Camera LUTs
• Creative LUTs
• Sidecar LUTs
• Auto-import LUTs from Final Cut Pro®, Premiere Pro® & DaVinci Resolve®
• LUT preview in player
• Apply LUTs in conversion
DELIVERY / SEND TO
• Upload files to remote destinations
• Integrated rewrapping, transcoding & naming
• Deliver metadata ahead of the clips
• Delivery of FCP7 & FCPX XML metadata
• Delivery of Kyno metadata
• FTP/SFTP transfers
• File system transfers (e.g. network folder)
ADMINISTRATION
• Configurable shared cache location
• Configurable metadata location
Скачать программу Signiant Kyno Premium 1.8.4.202 (169 МБ):
Before troubleshooting issues with older versions of the Signiant App, it is recommended that you upgrade to the latest version of the application.
Troubleshooting Signiant App Installation
You can identify possible problems with the installation of the Signiant App using three methods:
Check for messages that indicate installation
When the Signiant App is correctly installed, certain messages are logged in the browser’s console panel when a user opens portal pages. If some of these messages are missing, it could indicate that the browser has not successfully made a connection to the Signiant App.
To check for typical browser messages:
Check for Signiant App in installation directory
If the application is correctly installed, its components will appear in the installation directory.
To check that the Signiant App is located in the installation directory:
Prompt detection of Signiant App installation
Media Shuttle and the Web Transfer API (TAPI) set a cookie in your browser once it has successfully connected to the Signiant App. The cookie is used by TAPI to adjust behaviour, such as wait intervals, when connecting to the App for the first time.
You can prompt Media Shuttle to detect the installation of the Signiant App by deleting the SigniantAppInstalled cookie from the mediashuttle.com domain in your browser. For those using TAPI, the domain will vary. When the portal is refreshed, the user should see the I have the App/Download the App message.
Note: See your browser documentation for the location of cookies.
Uninstalling and Reinstalling the Signiant App
If you determine that the Signiant App is not successfully installed on the end user’s machine, uninstall and reinstall the application using the latest version of the Signiant App.
To uninstall and reinstall the Signiant App:
Note: Reinstalling the application will revert the Signiant App configuration file to its default settings. Any modified debug settings will have to be re-applied.
Checking Protocol Handler Function
To determine if the browser is sending a request to connect with and/or launch the Signiant App, you can temporarily remove the Signiant App from the protocol handler, requiring that the end user confirm the application launch each time.
To remove the Signiant App from the protocol handler:
Checking Network Permissions
The Signiant App is installed in an end user’s own AppData folder, for which they have all necessary write permissions. In some tightly-controlled networks, users may be restricted from installing any program.
The Local Security Policy editor allows network administrators to review and edit policies for a wide range of security permissions for your Windows machine. Rules defined here control who can install programs and the locations from which installers and programs can be run.
To check group policies, navigate to Security Settings > Application Control Policies > AppLocker.
Checking Registry Settings
Ensure that the User Shell Folders in your machine’s Windows registry are set to use %USERPROFILE% instead of a network location. The end user may not have access to the network location.
To change the user shell folders setting:
The protocol handler setting is also stored in the registry.
To check the protocol handler setting in the registry key:
If you have a proxy enabled in the Internet Properties on your machine, disable it and run the installer again.
Note: It may only be possible to disable a proxy if it is not required for a firewall.
Enabling Debug Logs for Signiant App Installation
If the Signiant App will not install with the EXE, you can download the MSI version of the installer and capture detailed installation logs.
To capture installation logs:
Troubleshooting Signiant App Transfers
Before proceeding with troubleshooting, ensure that the portal is refreshed/reloaded.
Verifying that Required Ports and External Domains are Available
Signiant App transfers may fail if the ports needed for inbound and outbound traffic, as well as the external domains the Signiant App uses, are not accessible. For a list of required ports and domains, see Media Shuttle System Requirements.
Example Errors:
#### PubNub cannot be reached
Ensure that *.pubnub.com and *.pndsn.com are allowed through company firewalls.
#### Websocket ports are all busy
Look for errors in the SigniantUser.log file. The errors should appear even at the default log level.
e.g. [WSBrowserListener-WARN] Failed to listen to all WebSocket ports in the configured range: [10004, 10005, 20004, 20005]
The Signiant App needs only one of the ports to establish a WebSocket connection. At least one of these ports can be made available by closing another application that is using it.
Checking Network Connections
If an end user’s network is disconnected or frozen, you or the user may see a spinning Signiant logo that does not allow uploading or downloading of content.
To check network connections:
Verifying that a Local Port is Available for Communication
A grey task bar icon indicates that the Signiant App is properly installed but unable to connect to its components. This may occur if installed software uses the same local port as the Signiant App for communication.
To change the local port number:
Addressing Failure to Initialize Messaging Service
This error may appear when you open the Developer Console if the Signiant Client process cannot communicate with the Signiant User process. The error may occur if the Signiant User process did not update, or if there is improper formatting of the loopback address in the hosts file. This failure may also be indicated by a grey taskbar icon or a spinning Signiant icon during a portal upload or download.
This issue may prompt specific errors in the SigniantClient.log:
Connection refused from invalid IP address: 127.0.0.1
asio: error in WS handler: invalid state
Note: The Signiant App saves logs for the previous seven days. Older log files have names appended with a number, e.g. SigniantClient.log.1.
If your machine has redefined the IP address for localhost, change the loopback address so that localhost routes to its default IP address ( 127.0.0.1 ). Admin privileges are required to modify Windows system files.
To change the loopback address:
Collecting Details on a Failed Transfer
If the required ports allow traffic but transfers are still failing, additional information should be collected and analyzed.
There are three methods of collecting details on a failed transfer:
Contact Admin Prompt
When a transfer fails, the user is prompted to contact the operations administrator. When the user clicks on the Contact Admin link, they can enter additional detail about the transfer before the message is sent.
Developer Console Inspection
You can troubleshoot the Javascript code in your Developer Console. To open the Developer Console, press the F12 key on your keyboard and select the Console tab to view the Javascript code.
With the newest version of the Signiant App and TAPI, there may be websocket errors caused by the way the application and TAPI communicate. If the Received Session Ready from App (via websocket) or Received Session Ready from App (via pubnub) message appears, the Signiant App & TAPI should be connected successfully.
Transfer events and errors can also be found in the Developer Console if a transfer was done on that tab. This information is cleared when the web page is refreshed.
Note: In Internet Explorer, reload the page again to see log messages from a page load.
File Picker Does Not Appear
The file picker can occasionally end up behind other windows. If clicking on Add File or Download has no effect, but the Signiant icon does not indicate that the page is having issues, look for the file picker behind other open windows. Alternatively, click Alt-Tab to toggle through the open applications and look for the one titled FileSelectDialog.
How Flight Works
Cloud-Native Implementation
Accelerated data transfer to the cloud requires server-side infrastructure (Signiant software running on cloud compute resources) in each target cloud platform. Flight is implemented as a fully managed cloud service, so deployment and management of that infrastructure is our problem – not yours.
Flight automatically spins up the necessary cloud compute resources and relinquishes them when no longer needed. Our customers never need to worry about procuring cloud servers or deploying software in the cloud. Signiant handles all of those tasks in a multi-tenant, auto-scaling, load-balanced deployment that is managed 24/7 by a professional DevOps SRE (Site Reliability Engineering) team.
Getting started with Flight is as easy as installing a proxy software client and transferring data to Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Storage at multi-Gbps speeds.
Scale Out Architecture
Flight’s patented scale-out architecture delivers unprecedented speed by enabling the use of multiple cloud compute instances for a single transfer.
An enormous improvement over first-generation accelerated cloud data transfer utilities, Flight eliminates bottlenecks associated with “scale up” transfers that transmit each file via a single cloud compute instance.
In addition to the raw speed benefit, this architecture greatly simplifies the entire data management workflow. There’s no longer a need to reorganize data for optimal transfer speed.
Customers can simply initiate the transfer of any data set, and Flight will ensure the fastest possible delivery.
UDP Acceleration
Flight utilizes Signiant’s core acceleration and security technology to move data into and out of the cloud.
Often called “UDP acceleration,” Signiant’s acceleration technology advances standard Internet protocols (TCP, UDP and FTP), transferring data up to 200 times faster and is especially impactful when latency is present.
With the additional advantage of scale-out architecture mentioned above, Flight manages extremely high transfer rates to and from the cloud.