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Fix: Could not complete your request because of a problem parsing the JPEG data

Adobe Photoshop is a graphics editor which is developed by Adobe Systems for Windows and Mac OS. It is probably the leading software in a graphics editor and is used by millions of professionals around the world. It has tons of features with frequent updates rolling out as well.

There was a specific case experienced by the users where users were unable to import pictures from their desktop. The error message stated, “Could not complete your request because of a problem parsing the JPEG data”. As you all know, photoshop parses all the images you import to enable several functionalities and make some features possible. This error is usually associated with the problem in the extension of the picture. There are no direct settings that you can change to solve the issue. Instead, we will make use of third-party applications and try to refresh the file.

Note: This error is not limited to only JPEG files. It may also occur in PNG or GIF files. The workarounds listed below will work for almost all the file formats.

Solution 1: Using Paint Application

The simplest workaround for this bug is to open the picture in ‘Paint’ and then save the picture in the correct JPEG format. When you perform this operation, paint automatically corrects any misconfigurations and saves the file as a fresh copy. Then you can import the picture using Photoshop and continue with your work.

Solution 2: Opening in Picture Viewer

Another workaround that seemed to work for users was opening the picture in the default picture viewer, rotating the image, and then closing it without making any changes. Now when the picture was opened in Photoshop, it was imported successfully. The reason for this behavior is unknown but as long as it works, why go into the details.

Solution 3: Taking a screenshot

If both the above methods don’t work, you can take a screenshot, crop out the un-needed area and save the final picture. This might induce some losses in your original picture as a screenshot is only a snap of what’s displaying on your screen whereas an original and complete picture has all of the pixels. However, if the above methods are not working for you, you can use this workaround to temporarily avoid the error.

Solution 4: Changing File Handling

As JPEG files are opened in Camera Raw which is part of Photoshop. It’s possible that incorrect settings of your Camera Raw’s JPEG Handler aren’t letting you open the JPEG Formated files. In that case, you will have to change the file handling preferences so that Photoshop won’t apply the settings you specified for them. Follow the steps below:-

Solution 5: Opening in Flash Editing Software (for GIFs)

In the above examples, we were dealing with static pictures. However, if you have an animated GIF file that is refusing to be opened by Photoshop, you need to open the picture in Flash Editing Software and then save it in the correct format again.

There are several instances where all image files are BMP except for one or two GIFs. In this case, you need to go to the publish settings in Flash and republish the whole thing as a GIF file in order for Photoshop to correctly recognize it.

There are numerous Flash Editing Software out there. You can use anyone who has a feature to republish the whole file after making any changes. Good luck!

Tip: The methods will more or less be the same for Mac OS. You only have to use the default applications available on Mac to perform all the listed workarounds

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Solved: Photoshop error ‘problem parsing the jpeg data’

Updated on August 20th, 2021

Summary: Are you receiving the JPEG parsing error in Photoshop? Learn 7 ways to fix JPEG parsing error without installing the latest Photoshop on your computer. Also, know about the best photo repair tool that can fix JPEG images not opening in Photoshop due to any error.

You love to create a pitch-perfect picture and what a better tool than Adobe Photoshop. However, errors like ‘Could not complete your request because of a problem parsing the JPEG data’ obstruct your creativity.

‘Every time I try to open a photo in Photoshop Elements, it gives the error ‘could not complete your request because of a problem parsing JPEG data’. I tried to save the file in Paint and download in Photoshop again. Still, the error continues to pop up. How do I fix this? I really need to work on these photos.’

‘I am having an issue opening images downloaded from Facebook in Photoshop. Every time I try, I get the error – ‘…could not be opened because there was a problem parsing JPEG data.’ I am using Photoshop CC 2015.5.’

— Photoshop users in Adobe forum

The fault is not always with the Photoshop program. Often technical glitches in the file format or the system can cause the error

How to solve problem parsing the JPEG data in Photoshop

The JPEG parsing error appears in Photoshop when user tries to import a JPEG image into Photoshop. However, Adobe is very prompt when it comes to addressing issues and bugs in the Photo Editor, like this one.

It has fixed the problem in Photoshop CC 2018 version 19.1.4. So, to avoid the error you should opt for updates.

But, wait…Many of you may not want to leave your older version of Photoshop. So what’s the solution of JPEG parsing error in ‘YOUR’ version of Photoshop?

Read on to know the methods that help to fix JPEG parsing error without installing the latest Photoshop on your computer.

Methods to fix Photoshop JPEG parsing error

Since the parsing JPEG data issue is fixed by Adobe in the Photoshop update, it is ideal to get the latest version 19.1.4. You can update Photoshop CC through Creative Cloud desktop app.

Steps to update Photoshop via Creative Cloud Desktop

If you don’t want to install the latest Photoshop version, move to the other troubleshooting ways to fix parsing the JPEG data error.

2. Open JPEG image in Paint

Open your JPEG file in Paint and hit ‘Save’. Now open your new image file in Photoshop. It should work fine.

3. Make Change in Windows Registry

When you install Photoshop or any other program on your PC, their configuration settings are stored in the Windows registry. The registry has a DWORD value. Changing the integer value of DWORD for Adobe Photoshop can help to solve problem parsing the JPEG data.

How to change DWORD value in Windows Registry:

Figure 3: Type ‘Regedit’ in the Run dialog box

4. Open in another Photo editing software

If the above methods don’t fix JPEG parsing problem, why not give another photo editing program a chance!

Rather struggling and losing out on your images due to the parsing error, give Adobe Photoshop a miss and choose a different photo editor like Adobe Lightroom, IrfanView, Gimp, Corel PaintShop Pro etc., to edit your pictures.

5. Open and rotate in Picture Viewer

Try once by opening your image in the default photo viewer and rotate the image. It’s actually a kind of hack that worked for some users.

What you have to do:

With no clear reasons, this hack has worked for many users. So no harm in giving it a try to fix the JPEG parsing problem.

6. Import/Export photos from Downloads (For Mac users)

Adobe forum reports, some Mac users fixed the JPEG data parsing error by importing and exporting the image in Photos App. You can also try the same.

Follow the below steps on your Mac computer:

Now, open this saved image file in Photoshop on your Mac. The problem should not appear again.

7. Use a Photo repair tool

Does your JPEG image file fails to open even in a different photo editor or photo viewer? Chances are your photos have corrupted. The only solution is to repair them with the help of a professional Jpeg repair software such as Stellar Repair for Photo.

The software fixes issues like corrupt header, JPEG data, invalid JPEG file structure, or invalid JPEG marker etc., popularly used to fix several JPEG issues, the software is available for both Windows and Mac computers.

Steps to repair corrupt photo

Step 1: Download, install and launch the trial* version of Stellar Repair for Photo on your PC or Mac

Step 2: Click Add File. In the dialog box browse to add the corrupt image files

Step 3: Click Repair to start the process.

Step 4: After the repair process finishes, preview the photos before saving. Next, click Save Repaired Files

Watch the Video to repair Corrupt or Damaged Photos

Wrapping up

Adobe has fixed the error ‘Could not complete your request because of a problem parsing the JPEG data.’ in Photoshop CC 2018 version 19.1.4. Thus, updating your Photoshop is the best solution to fix the error.

However, if you don’t wish to part with your older Photoshop version then try any of these— open and save the photo in MS Paint, change Windows Registry value, rotate the image in Windows default photo viewer or exclusively for Mac users, import and export the images from Downloads folder.

In case your image doesn’t open in any other Photo Editor or photo viewer, it means the problem is with the image file, which may have gone corrupt. Use a photo repair tool like Stellar Repair for Photo to fix the issue.

Hope this post was helpful. Do share with your fellow readers in the comment box below how you fixed the JPEG data parsing error in Photoshop.

About The Author

Sumona Chatterjee

Sumona is a tech blogger, avid photographer, & technogeek with vast experience in writing about media file recovery tips and tutorials. She has over 10 years of experience in media file recovery/media file repair technology. She is passionate about Photography, Creative Designing, Music, and Exploring lesser-known destinations.

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How to Fix Photoshop Problem Parsing the JPEG Data

Solve the problem parsing JPEG data in your Adobe Photoshop with the help of Stellar repair for photo software that helps fix the corrupted images in no time with easy steps.

Eleanor Reed

Sep 14, 2021 • Filed to: Photo/Video/Audio Solutions • Proven solutions

Most professionals utilize Adobe Photoshop as their primary tool when their work includes using creativity with photos. However, there is often a common error in Photoshop surfacing these days and that is «Could not complete your request because of a problem parsing the JPEG data». This article talks about solving the same problem with different methods.

Part 1: What’s the problem parsing the JPEG data

Solve the problem parsing JPEG data in your Adobe Photoshop with the help of detailed solutions for your Windows & MAC devices.

1. Why Photoshop couldn’t complete your request?

Even though Adobe Photoshop can be your complete solution when it comes to dealing with creativity, there may be some issues surfacing while using the software. The error of Photoshop could not complete your request may pop when:

2. What causes the Photoshop problem parsing the data?

The above-mentioned reasons can be the causes of the Photoshop problem parsing the data. However, the main cause could be a corrupt image that you are trying to open in Photoshop. Moreover, unsupported file format and older version of the software can also be the cause behind the Photoshop problem parsing the data error. This can’t be a big problem as there is multiple software that offers solutions to repair the corrupted image files in no time!

3. What happens if Photoshop could not parse the JPEG data?

If Adobe Photoshop is unable to parse the JPEG data, then there are likely to be two reasons that could be a problem:

Part 2: How to Solve Parsing JPEG Problem and Complete Request

Solution 1: Open JPEG File with Windows Photo Viewer

Opening a JPEG file with Windows Photo Viewer isn’t a definitive solution, but it can be called a hack as most people have tried and resolved the issue of a problem parsing the jpeg data. There is nothing much to do but simply rotate the image to find a solution. Here are some steps to do so:

Step 1: Open your JPEG file in the Windows default picture viewer

Step 2: Rotate the image by clicking on the ‘Rotate’ icon until it comes to the default configuration.

Step 3: Close the file without making any changes in it.

Step 4: Try opening the same image file in Adobe Photoshop. It is most likely to open ideally.

Step 5 (Additional): You can also click a snapshot of the image in Paint or Photo Viewer and save it. Although this can result in a pixelated image, you can easily open that in Photoshop.

Solution 2: Repair Corrupted JPEG Image Files

As we mentioned earlier, a corrupted JPEG file can also be the cause behind the ‘Photoshop problem parsing jpeg data’ error. Here are some common reasons why your JPEG image cannot open:

However, this issue can be resolved in no time if you utilize a third-party software that can fix your corrupted jpeg file. Repairit photo repair is a software that works to repair your damaged photos effortlessly. No matter which device, a corrupted photo file can be easily recovered with the help of this security software. It supports almost every device ranging from Windows, MAC, SD cards, Android, or iPhone.

Here is how Repairit repair can be your go-to solution. It’s simple to use and repairs corrupted images within seconds. Moreover, you can also repair multiple images and extract thumbnails. Below are some of the key benefits that it offers you:

You simply need some basic system requirements like a 2 GB RAM and a free space of 250 MB in your hard disk to run this exceptional software on your device. Here are some simple steps to recover a JPEG image in Repairit repair for photo:

Step 1: Download and open Repairit photo repair to begin

Double click Repairit Photo Repair icon on the desktop and click on the ‘Add file’ button to add the distorted image that you wish to get repaired.

Step 2: Repair corrupted image(s)

After you see all the selected images listed in the box, simply click on the ‘Repair’ button to see a repaired image. It is super quick and easy!

Step 3: Save repaired files

Repairit Photo Repair also offers an exceptional option to save the repaired files at the desired location. Click on the ‘Save repaired files’ button and select a location to save.

Solution 3: Open JPEG image in Paint

This can be the easiest way to resolve the Adobe Photoshop problem parsing JPEG data. Paint is in-built in most devices and easy to access, especially if you are aiming to use a JPEG format in your Adobe Photoshop. Here are some basic steps to resolve the error:

Step 1: Open your JPEG file in ‘Paint’.

Step 2: Click on ‘Save as’ and select the ‘jpeg’ format to save the file.

Step 3: Open your new image file in your Adobe Photoshop to avoid any interruption or error.

Solution 4: Changing Windows Registry

Whenever you install any program on your device, its configuration settings get stored in the Windows registry. Similarly, Adobe Photoshop’s registry also has the same stored in your device. The registry holds a DWORD value which can be changed to solve the Adobe Photoshop problem parsing the JPEG data. Refer to these steps:

Step 1: Press ‘Window + R’ and type ‘Regedit’ in the dialog box that appears on your screen.

Step 2: Follow the path: Computer\HKEY_CURRENT_USER\Software\Adobe\Photoshop\120.0 (or whichever folder is shown there)

Step 3: Add DWORD to the ‘OverridePhysicalMemoryMB’ file. Double click on the file.

Step 4: Edit ‘DWORD Value’ dialog box appears and enters the value data 4000 (recommended 4000-8000 value for 4-8GB RAM). Pick the option of hexadecimal in the base.

Step 5: Click ‘OK’ and close the Edit DWORD box.

Step 6: Restart your computer and open the photo in Adobe Photoshop.

Solution 5: Update your Adobe Photoshop

If you fall among those who like to use the latest version of Adobe Photoshop, then you can try to update the current version. Adobe has already fixed the error of parsing the JPEG data in its latest Photoshop CC 2018 version 19.1.4. Here are quick steps to update it.

Step 1: Click on the ‘Adobe Creative Cloud’ desktop app on your device.

Step 2: Log in to your account.

Step 3: Click ‘Apps’ from the menu on top.

Step 4: Click the ‘Update’ button and wait until the process is completed.

However, if you wish to retain the older version, you can try the solutions mentioned above in the guide.

Part 3: Fix «Could Not Complete Your Request Because of a Program Error»

The ‘could not complete your request because of a program error’ in Adobe Photoshop is often caused due to the generator plugin or the settings of Photoshop along with the file extension of the image files. It can be tough to solve as there are multiple reasons as to why can this happen, such as:

We have found some solutions for the above-mentioned factors with the help of some simple steps that you can follow. We have categorized the solutions for all platforms for easier understanding.

For Windows users

Solution 1: Change the Extension of the Image File

Step 2: Click the ‘save’ option.

Solution 2: Disable Generator

Disabling the generator plugin which is found in the Preferences window has helped fix the issue for a few users. Here’s how you can do it too:

Step 1: Open ‘Adobe Photoshop’.

Step 2: Click on the ‘Edit’ drop-down menu and choose ‘Preferences’.

Step 3: Switch to the ‘Plugins’ tab and untick the ‘Enable Generator’ checkbox.

Step 4: Click ‘OK’ and reboot Adobe Photoshop to check if the issue is resolved.

For MAC users

Solution 3: Unlock the Library Folder

Unlocking the library has also helped resolve the issue for many users. Here are some steps to do so:

Step 1: Launch ‘Finder’ and navigate to the ‘User directory’ to search ‘Library’.

Step 2: Right-click or press the Ctrl key after selecting the ‘Library’.

Step 3: Select the ‘Get Info’ option from the drop-down menu.

Step 4: Untick the ‘Locked’ option and check if the issue is resolved.

For uni-platform

Solution 4: Reset Photoshop Preferences

Resetting the Adobe Photoshop preferences manually can refrain from affecting your color and workspace settings. However, if you reset the preferences using the keystrokes method, it may reset the color and workspace settings here and there. Read the steps below if you want to resolve the Adobe Photoshop program error and have a windows device:

Step 1: Press the ‘Windows + R’ to open the ‘Run’ dialogue box.

Step 2: Type ‘%AppDat%’ and press the ‘Enter’ key to land on the directory of ‘AppData’.

Step 3: Go to the ‘Roaming/Adobe/Adobe Photoshop CSx.Adobe Photoshop Settings/’ directory.

Step 4: Pick and place the Adobe Photoshop CS6 Prefs.psp and Adobe Photoshop CS6 X64 Prefs.psp files to your desktop.

Step 5: Launch Adobe Photoshop again to check if the error has been resolved.

Part 4: How Can We Avoid Problem Parsing JPEG

Adobe Photoshop’s problem parsing JPEG’s error occurs when something went wrong during the analysis of the JPEG file and it might have faced some issues while uploading. Users receive such alerts because usually the extension of the picture is not suitable for importing or there is another problem with it. To avoid such an error, you can try to keep the below things in mind:

If the problem persists, try to use the above-given solutions for your convenience.

Using Adobe Photoshop deals with the usage of multiple image files and a single corrupted image file can hamper the process or give you the errors mentioned in the article. However, to fix the JPEG files, you need a simple way. Repairit repair for a photo is one such software that can fix your corrupted images in no-time and is suitable for all types of devices such as Windows, MAC, Android, SD card, or iPhone device. You can also select and repair multiple images at once with simple steps as mentioned in the solution 2.

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