rfu setting on the control panel что это
hp lj m3035 mfp: сообщение download file now send rfu upgrade on usb dev port
hp lj m3035 mfp
сразу после установки на втором включении (при первом все было нормально) написал
download file now
send rfu upgrade
on usb dev port
на сайте пакарда нашел прошивку под него и текстовый файлик, который гласит что прошить можно различными способами
но большинство из них для исправного аппарата. есть способ прошить через usb но. прошивальщика нет (hp easy firmware upgrade utility)
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Rfu setting on the control panel что это
HP может определить большинство продуктов и возможных рекомендованных решений HP.
Control Panel Methods
There are several Control Panel configurations that support configuring the Remote Firmware Upgrade settings.
Products with a color touch screen, two line LCD display or graphical LCD
ON – allows a firmware update to be downloaded to the printer
OFF – refuses firmware updates (can be changed to ON from within the firmware update utility)
OFF AND LOCKED – refuses firmware updates (can only be changed to ON from the product control panel)
Press the Cancel button for 10 seconds to enter the RFU enable/disable mode.
(The printer flashes the Ready, Attention, and Go LED’s.)
(The remaining 3 LEDs indicate the current RFU state.)
Press the Go button to cycle through the 4 possible RFU states. Pressing the Go button will cause the printer to move to the next state. The below LEDs signal the current state:
If the Paper Out LED is illuminated, RFU is enabled.
If the Toner Low LED is illuminated, RFU is disabled.
If none of the above LEDs are illuminated, the printer is in cancel mode.
Exiting RFU enable/disable will return the printer to its previously saved configuration.
Press the Cancel button once to save the current RFU setting.
Press the corresponding toner button for the desired setting.
Press the Cancel button for 10 seconds to enter the RFU enable/disable mode.
(The current RFU mode LED will be illuminated (see below).)
Press the Go button to cycle through the 4 possible RFU states. Pressing the Go button will cause the printer to move to the next state. The below LEDs signal the current state:
If the Attention LED is illuminated, RFU is disabled.
If none of the above LEDs are illuminated, the printer is in cancel mode. Exiting RFU enable/disable will return the printer to its previously saved configuration.
Press the Cancel button once to save the current RFU setting.
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The firmware upgrade operation updates or replaces device operating system code on HP printers and multi-function devices, and is commonly referred to as a “remote firmware update” (RFU). The Remote Firmware Upgrade setting determines if the firmware update process is allowed to be performed.
Device List
The following devices support the stated RFU disable options:
Updating the RFU Setting
There are multiple methods to configure the RFU option. The setting can be configured for multiple devices simultaneously using the HP Web Jetadmin (WJA) fleet management tool. Devices can also be configured individually through a web page, however some older HP Printers require HP Web Jetadmin. Some low-end printers manipulate the setting from the control panel menu.
HP Web Jetadmin Method
Select the Checkbox and select the Disable radio button.
Figure : Disabling the RFU setting from Web Jetadmin
Embedded Web Server (EWS) Method
Open the EWS configuration interface by entering the device IP address in a web browser.
Figure : Entering the device IP address
Figure : Disabling the RFU setting from EWS
RFU Update Configuration Best Practices
Performing a Remote Firmware Update (RFU) is typically the responsibility of an administrator within an organization. For security reasons, RFU is an option that should only be enabled when new firmware is being loaded. RFU should be disabled at all other times.
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HP LaserJet 2420 после неудачной прошивки: Download file now RFU LOAD ERROR. Хелп. Кто сталкивался?
Объясните пожалуйста. Хочу заказать создание сайта для работы. Цена 3600. Но мне нужно оплачивать раз в год 5000. Вот так и не пойму зачем? И неужели, нельзя заплатить один раз и потом им пользоваться.
Nintendo Switch у кого есть эта консоль. Подскажите сколько стоят на неё игры и вообще стоит ли она своих денег?
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Naturally, I wondered why a perfectly good printer would get to this state. I power cycled the printer which revealed the true error:
INFLATE FAILURE
DOWNLOAD FILE NOW
SEND RFU UPGRADE
I looked this error on Google, and found many other people in the same situation with no really good answers. This printer either needed a new formatter board or an RFU firmware update. I thought it would be simple enough to connect to the printer via FTP over the network and force the update, but I noticed that there was no activity displaying on the jetdirect port on the side of the printer. Sure enough, a ping to the printer resulted in lost packets.
2. Uncompress the files and remove the old compressed file since that will no longer be needed. Once again, I placed my file on the desktop, so I knew where it was.
6. In the add printer dialog box, make sure that the default icon is selected.
11. This next step involves using the terminal. Open the terminal by going to Applications>Utilities>Terminal. You can also perform a spotlight search for it.
Extra: For you PC users (XP and Vista), the theory of sending the firmware is the same. The main differences is the dos console and how the printer is added to the system.
Fixing the dreaded “RFU Load Error/Send RFU Upgrade” on CP3505 Using a Mac
At work, I came upon a CP3505 LaserJet printer that was displaying this error message:
RFU LOAD ERROR
DOWNLOAD FILE NOW
SEND RFU UPGRADE
Naturally, I wondered why a perfectly good printer would get to this state. I power cycled the printer which revealed the true error:
INFLATE FAILURE
DOWNLOAD FILE NOW
SEND RFU UPGRADE
I looked this error on Google, and found many other people in the same situation with no really good answers. This printer either needed a new formatter board or an RFU firmware update. I thought it would be simple enough to connect to the printer via FTP over the network and force the update, but I noticed that there was no activity displaying on the jetdirect port on the side of the printer. Sure enough, a ping to the printer resulted in lost packets.
At this point, I knew that I needed to directly connect to the printer using a USB cable since there were no other options (besides replacing the formatter board). Using Windows XP or Vista was unfortunately out of the question because I only had access to a Mac. Looking online, I couldn’t find a single resource in order to send a firmware file to the printer. I checked HP business forums, Google, and more with little to no results. After a little experimenting, I figured out what was needed to fix the printer using a Mac. These steps are similar to using a PC, but I found that a Mac was *much* easier after everything was said and done.
1. Get the firmware file from HP’s website. It’s usually in the “Cross operating system (BIOS, Firmware, Diagnostics, etc.)” category. When you visit that category, HP usually shows 3-4 links to firmware files (Mac, Windows, UNIX, etc). Secret here is that they are really all the same RFU firmware file, just compressed using different formats. Go ahead and down the one of choice and save it on your desktop or similar location.
2. Uncompress the files and remove the old compressed file since that will no longer be needed. Once again, I placed my file on the desktop, so I knew where it was.
3. Find a USB 2.0 cable (Type A to B) and plug that into your printer (while it’s on and displaying the error message). Then plug the other end to your computer. Nothing should happen on the computer side.
5. Click on the “plus” sign at the bottom left like you are installing a new printer.
6. In the add printer dialog box, make sure that the default icon is selected.
7. Then, you should see a printer in the list (only one in the list) called “HP LaserJet USB Upgrade”. If you do not see this printer (or any printer), you may have a bad cable, but most likely, you’re printer is toast. Click on HP LaserJet USB Upgrade, and your computer will try finding drivers for this type of printer (at this point, your computer has no idea what type of printer this is).
8. Go to “Print Using:” and select “Select Printer Software”.
9. When the list of printers come up, select an HP 4100 series printer driver. You may be wondering why you are choosing the HP 4100 series printer driver and your original printer driver. The answer is fairly simple, it really doesn’t matter what driver you choose except that it needs to the a certain kind that allows your computer to send a regular file to a printer for processing. Most of the HP drivers will do this, to be on the safe side, select the 4100.
10. Next, you’ll want to make sure it’s set as the default printer (you’ll see why in a minute). Although my picture shows that the printer is Offline, it should be Online if it’s still connected to the printer.
11. This next step involves using the terminal. Open the terminal by going to Applications>Utilities>Terminal. You can also perform a spotlight search for it.
12. Once the terminal window is up, type in “lpr” and then a space, and then type in the location of your firmware file, or drag and drop the firmware file (called “cp3505fw_03.020.3.rfu” in my case) on to the terminal window and the OS will do the rest. This command will print a file to the default printer which is why that was set earlier.
13. Press enter, and you should start to see a progress with the printer. Once the file is transferred over, the printer will power cycle and be ready for printing. All network settings should have remained intact. Enjoy! You can remove the printer we just created by clicking on the “-” sign in the print and fax system preference panel.
Extra: For you PC users (XP and Vista), the theory of sending the firmware is the same. The main differences is the dos console and how the printer is added to the system.
Published by Harley Sheppard
52 Replies to “Fixing the dreaded “RFU Load Error/Send RFU Upgrade” on CP3505 Using a Mac”
Great tutorial, I love using a mac!
Thanks for this! Searched for help everywhere, and everyone kept saying call HP, the IO board is bad. Your instructions worked, and revived our printer, days before it was going to be used in an important event! thanks.
worked great from 10.6.2, thanks!
Thank you very much, I followed your instructions to the letter and the HP CLJ3505 that just came up with the “RFU Load Error/Send RFU Upgrade” message is now up and working perfectly.
I forgot to mention that I used Snow Leopard to get the job done.
Thanks…I wish I had seen this 6months ago when I went through this. After a whole day of fooling around I called HP, fooled around for another hour before they said I needed another motherboard. They send me one promptly and it turned out to be the wrong one. They sent another and that worked. now I wonder if indeed it needed to be changed at all.
One more thank you for the pile. Exactly what was going on with my printer.
please help me, i am having the same issue, but whenever i send the firmware to the printer, when i open the printer, the file is stuck on 64kb/30MB transfer. and its not moving from overthere. how can i transfer the file successfully?
i already try all the steps above, and all others, and its keep stucking on that 64kb.
thanks
Sounds like you need a new firmware chip from HP.
Do yuo have instructions for Windows XP?
This worked for me on an HP P4014n. I followed the steps, but I got a message on the printer that said, “UNSUPPORTED”. I unplugged the printer and plugged it back in and as soon as I did that the rfu download started and the process completed. Doing it with my Mac was way easier than the PC solution. Thanks for the info!
I had the same problem as Alex, update stops at 64kb
What I did was changing the printer settings:
Port settings, disable two-way
Advanced settings, print directly
Then I used the HP firmware update program for windows and the CP3505 started updating.
Please, i have the same problem with alex. it keep stuck in 64 kb/23mb. if i change the advance setting of print directly, the hp firmware update became not responding. what should i do. do you have other solution that i can use. it’s stress me out.
To reply to the previous comment, your firmware is physically bad. When it attempts to load like that and can’t read all the memory, the formatter needs to be replaced. It’s a known HP defect.
Thanks so much – did this using a PC running XP – I was basically doing the update the same way, but it wouldn’t send until I changed the printer type to something else – in this case an HP 4100. Why is that?
Spot on instructions for sending the RFU file.
However, now comes up with an error 68.1 Permanent Storage Full. It still seems to print out OK but says that the job cannot be stored – I’ll be investigating further but thanks for putting up such useful and clear guidelines
I have also problems with a HP Laserjet 2420n after I ran the upgrade received in an e-mail with the text:
Routine Driver Alert Jun 24 2010
HP LaserJet 2400 Series Printer Easy Firmware Update Utility – Windows Operating System – (Must Read README Before Installing) (ver 08.113.0.I35128)
Products: HP LaserJet 2400 Printer series
OS: Windows,Other Legacy OS
Description: HP LaserJet 2400 Series Printer Easy Firmware Update Utility – Windows Operating System, version 08.113.0
I have the message “Downld file now RFU LOAD ERROR”. I have rerun the upgrade three times via the USB connection. I have deinstalled and reinstalled the printer. Nothing helps.
Please, does anyone know of a kind of “set to factory default” kind of reset for the HP laserjet 2420n?
Absolutely brilliant! Devin Collier you are a star. Moral of the story is HP should hire you, or HP should give up making printers!
As a reply to the 2420 question, when you have a bad firmware, you’re really out in the dark until you can get that up and running again. Resetting a printer involves having a good working firmware. Your only other option is to buy a new firmware chip from HP (or other sources).
I use to like HP products but I am indeed discouraged for sometime now when “down file now SEND RFU UPGRADE” appeared on my hp lasserjet CP3505n printer.
What may do to get my printer back to normal? please made it known to me in a jeffy.
Thank you and God bless you.
D.D.George
This is the purpose of this post. Go ahead and follow the directions here to install an updated firmware on your printer.
Great tutorial. Fixed my P30005 just like you said.
THANKS!
Great! Thank you so much for this tut. It is also working for Windows. God bless you!
I was getting “unsupported file type” for whatever reason when doing the LPR command. I had to go into the printing system preferences, open up the printer created from this tutorial, deleted the LPR’s in que, and then un-paused the printer. Then it took the upgrade….
Almost there but still won’t print. I still get the unsupported message. What are the LPR’s in que ( post above)
Re-rfu upgrade for colour laserjet cp 3505n.
influate failure, download rfu upgrade now as my printer’s problem. I took the instructions given to someone by your outfit which worked for him and did not work fopr me. It again appeared usb cable not recorgnised. When i tried other two cable the same story. But downloading and sending the file was not a problem since I was able to follow the your instructions. What next? disposing or other option?
my office also have the same prob. it solve by following this method and follow #12 recomendation. thanks for the info. hp coz make life difficult.
Great! These steps worked smoothly!
Having spent most of this Sunday afternoon on this exact problem I thought I should add my experience. I am actually a Printer Engineer specialising on HP and generally with this problem the HP fix is to replace the Formatter.
This was not an option with this particular machine so I set my mind to resolving the issue. My attempts to correct it via Windows failed at all steps and by chance I happen to have a Macbook mainly used by the kids for Skype sessions. I decided to try the Mac process but ultimately even that was unsuccessful but I learnt a few things along the way and am sure this is what finally helped me fix it.
My Mac knowledge is almost nil, and one of the first things I encountered was a ‘permission denied’ error everytime I attempted the step at the Terminal. The cause will probably be obvious to those familiar with the Mac GUI but turned out to be simply that I’d overlooked extracting the downloaded file. Of course in Windows a compressed file is very clear but I didn’t recognise it as such. Duh. Having corrected that I then simply encountered a string of errors after executing the command, which I can’t now describe exactly but either way the file would not send to the printer.
What I did find however was that each time I tried to send the file, it would only attempt it once, further attempts would do nothing. If I cycled the CP3505 printer power, the Mac would change the status from Ready to Offline and this was enough to convince me that the Printer was sound and that there was communication established but as soon as I tried to send the file, communication would then be lost.
I was not able to find where to adjust the port settings as described, no matter where I looked I could not find them (using Max OS X 10.6.8).
I decided to go back to Windows after reading this article….
… mainly because I understand Windows at a hardware level much better than Mac.
Anyway, to cut a loooong story short, I believe the Printer for some reason was disconnecting or hanging after a failed attempt. Everytime I cycled the printer power I could get another attempt.
In the end, I sent the firmware upgrade and then cycled the printer power once again – this time round (and this is after something like 30 or 40 previous attempts) as soon as the printer would normally have brought up the “Send RFU upgrade” error it started receiving the file and sucessfully restarted. Fantastic.
Interesting to note that in the link above, it is recommended to name the newly installed driver EXACTLY as “Hewlett-PackardHP LaserJet USB Upgrade” and the changes to bi-directional printing and printing direct to the port (bypassing the windows spooler).
I wish I had documented all my steps better was frankly I was about at the point of giving up but glad I persisted. Of course if a client had been paying for all the time it probably would not be economic but I wanted to see it through and the experience will come in useful for further similar problems which will take much less time.
Good luck – one way or another, this process works, you might just have to be a bit imaginative.
Very good instructions. Saved us a lot of time
Thanks
Knowledgebase
Issue
The following message is presented on the HP Easy Select Control Panel:
RFU LOAD ERROR SEND RFU UPGRADE ON USB PORT
In addition, you may see information in the error string regarding the “DEV PORTâ€Â or an “INFLATE ERRORâ€Â. These are considered the same condition.
Solution or Work around:
This message appears (in English only) if the firmware update fails because the print-engine firmware is corrupted. If this message appears, the update must now be sent only by a computer that is attached to the USB port of the device; an RFU via the network will not work. The following procedures can be used to attempt to resolve this issue.
Device Recovery Procedure
This procedure should only be used when attempting to recover an HP LaserJet product when the product displays Send RFU Upgrade on USB Dev port. It should not be used to update firmware on a working product at the READY state.
This procedure is supported with the following operating systems:
Windows® 2000
Windows® XP
Windows Server 2003
Windows Vista
Windows Server 2008
Single Function Printer Recovery Procedure
NOTE: Multifunction Print Procedures listed below
Turn on the product to be recovered. The product control-panel should display one of the following messages:
RFU Load Error: Send RFU Upgrade on USB dev port
Inflate Error: Send RFU Upgrade on USB dev port
CRC Check Error: Send RFU Upgrade on USB dev port
The error above will be quickly followed by the following message:
Download file now: Send RFU Upgrade on USB dev port
When the product displays the above message, it is ready to accept the firmware upgrade.
NOTE: If the product has a parallel port, the word “parallelâ€Â will be in place of “USBâ€Â in the message. If the product has both USB and parallel ports, use the port defined in the message. If the incorrect port is used, the recovery will not be successful.
NOTE: Network ports may not be used to recover HP LaserJet products.
Connect a USB cable between the product and the computer to be used for the recovery.
NOTE: If you have a Hewlett-Packard HP LaserJet USB Upgrade driver already installed on the computer being used for recovery, proceed to Step 4. A Windows Plug and Play event should begin. A text bubble should read: “Hewlett-Packard HP LaserJet USB Upgrade foundâ€Â and the Found New Hardware Wizard will automatically start.
NOTE: If you do not have a Hewlett-Packard HP LaserJet USB Upgrade driver already defined on the computer being used for recovery and do not receive a Plug and Play event, you must disconnect the USB cable from the computer, delete all drivers connected to local ports from the Printers folder, and then reconnect the USB cable to the computer. You should then receive a Plug and Play event for the product.
Use the following steps to create the print path from the computer to the HP LaserJet product.
From the Welcome to the Found New Hardware Wizard screen, select No, not this time and then click the Nextbutton.
Welcome to the Found New Hardware Wizard screen
From the Found New Hardware Wizard screen, select Install from a list or specific location (Advanced) and then click the Nextbutton.
Found New Hardware Wizard screen
Select Don’t search, I will choose the driver to install and then click the Next button on the Please choose your search and installation optionsscreen.
Please choose your search and installation options screen
Select Printers for the Hardware Type on the Found New Hardware Wizard screen and then click the Nextbutton.
Found New Hardware Wizard screen.
Select any HP LaserJet printer from the Add Printer Wizard screen and then click the Nextbutton. It is not necessary to use the product-specific driver. The purpose of this step is to create a print path to the product and any HP LaserJet printer driver will work.
Figure 5: Add Printer Wizard screen
Click the Yes button in the Update Driver Warningscreen.
Add Printer Wizard screen
Rename the printer you are installing, on the Name Your Printer screen, to “Hewlett-Packard HP LaserJet USB Upgradeâ€Â. Use this exact spelling (with no space between “Packardâ€Â and “HPâ€Â) since this is the name for the Plug and Play port in recovery mode for all HP LaserJet’s. This will help identify the driver to use when selecting the print path to the product. Click the Nextbutton.
Name Your Printer screen
NOTE: Do not delete this print driver from the Printers folder. Once this port is created, it can be used as the print port anytime an HP LaserJet product needs to be recovered. On any future recovery, you only need to plug in the USB cable to the product and run the HP Easy Upgrade Utility with this port selected to recover a product.
While the installation completes, the Completing the Found New Hardware Wizard screen appears. Click Finish to close the wizard.
Figure 8: Completing the Found New Hardware Wizard screen
A bubble message from the task bar will display: New hardware is installed and ready to use. This message indicates that the driver has installed properly.
Ports Tab
Advanced Tab
Run the Update Utility Builder Tool and select the printer you just installed. Press the Send Firmwarebutton.
Figure 11: Update Utility Builder tool screen
WARNING: Only the formatter firmware is updated when the product is in recovery mode. Other components that have updateable firmware are not updated during this procedure. After the product is recovered, you must resend the complete firmware bundle to the product. This is necessary to avoid a mismatch between the formatter firmware and the other components in the product. It is important that the latest supported firmware bundle is sent to the product after the product is in a “READYâ€Â state.
Firmware bundles are consumed by the product serially. Components are updated one at a time. The display will alternate between Receiving Upgrade and Performing Upgrade. Once all components have processed the corresponding update, the product will reboot.
Because the current firmware bundle is consumed serially, it may cause the Windows spooler to display a spooler text bubble stating that the print job has failed. This is normal and should be ignored. As the product updates a component, the Windows spooler may time out and display the text bubble. Once the next component in the firmware bundle starts to download to the product, the Windows spooler text bubble will close on its own.
Other RFU (Remote Firmware Upgrade) messages and how to address them
Download file now Send RFU Upgrade Mismatch between Product and file
This error is generated when the wrong firmware file is sent to the device. Try sending the correct firmware upgrade file using your usual method of sending RFU files.
Resend Upgrade
This error is generated when one of the firmware components fails to fully install. Try sending the correct firmware upgrade file using your usual method of sending RFU file
Additional information about single function devices impacted by this issue
Several printer models have received upgraded firmware which should prevent the issue from occurring. Upgraded HP printer models are listed in the table below. Please note both the printer model number and the firmware version/datecode, because both are important in determining if the printer in question may require implementing the process outlined in this document.
If the printer model is listed below AND the firmware version/date code of the printer is earlier than the version/datecode below: Please upgrade the printer firmware to the latest available from HP.
If the printer model is listed below AND the firmware version/date code of the printer is the same or later than the version/datecode below: The printer should be already upgraded to prevent the error from occurring. If you do receive this error anyway, please escalate to the HP support community.
Please also note that additional models may be upgraded in the future to prevent the error discussed. This document will be updated after those changes take place.
MODEL
F/W Version / Datecode
P4014n CB507A
04.047.2 / 20081215
P4014dn CB512A
04.047.2 / 20081215
P4015n CB509A
04.047.2 / 20081215
P4015tn CB510A
04.047.2 / 20081215
P4015dn CB526A
04.047.2 / 20081215
P4015x CB511A
04.047.2 / 20081215
 Â
P4515n CB514A
04.047.2 / 20081215
P4515tn CB515A
04.047.2 / 20081215
P4515x CB516A
04.047.2 / 20081215
 Â
CP3505 CB441A
03.020.3 / 20081001
CP3505n CB442A
03.020.3 / 20081001
CP3505dn CB443A
03.020.3 / 20081001
CP3505x CB444A
03.020.3 / 20081001
 Â
CP3525n CC469A
05.057.1 / 20081204
CP3525dn CC470A
05.057.1 / 20081204
CP3525x CC471A
05.057.1 / 20081204
 Â
CP6015dn Q3932A
04.044.0 / 20081119
CP6015x Q3933A
04.044.0 / 20081119
CP6015xh Q3834A
04.044.0 / 20081119
Multifunction Printer Recovery Procedure
The process for recovering an “Mâ€Â series MFP is quite challenging and in many circumstances, the process may not be successful. To enhance customer satisfaction HP recommends that the formatter be replaced to resolve the issue.
In the event the customer would like to try to resolve this issue remotely, the procedure listed below can be used. The customer should be informed before starting the procedure that this procedure may or may not resolve the issue.
In the event that a USB update is not successful, a formatter will need to be replaced. For some products, this formatter is considered a (CSR part) customer self repair which means the formatter can be sent to the customer and the customer can install it their selves. For other products, it may require a service engineer. An HP Support person can help identify which type of formatter replacement will be required for the product exhibiting the issue.
Turn on the product to be recovered. The product control-panel should display one of the following messages:
RFU Load Error Send RFU Upgrade on USB dev port
Inflate Error Send RFU Upgrade on USB dev port
CRC Check Error Send RFU Upgrade on USB dev port
The error above will be quickly followed by the following message:
Download file now Send RFU Upgrade on USB dev port
When the product displays the above message, it is ready to accept the firmware upgrade.
NOTE: If the product has a parallel port, the word “parallelâ€Â will be in place of “USBâ€Â in the message. If the product has both USB and parallel ports, use the port defined in the message. If the incorrect port is used, the recovery will not be successful.
NOTE: Network ports may not be used to recover HP LaserJet products.
Connect a USB cable between the product and the computer to be used for the recovery.
NOTE: If you have a Hewlett-Packard HP LaserJet USB Upgrade driver already installed on the computer being used for recovery, proceed to Step 4. A Windows Plug and Play event should begin. A text bubble should read: “Hewlett-Packard HP LaserJet USB Upgrade foundâ€Â and the Found New Hardware Wizard will automatically start.
NOTE: If you do not have a Hewlett-Packard HP LaserJet USB Upgrade driver already defined on the computer being used for recovery and do not receive a Plug and Play event, you must disconnect the USB cable from the computer, delete all drivers connected to local ports from the Printers folder, and then reconnect the USB cable to the computer. You should then receive a Plug and Play event for the product.
Use the following steps to create the print path from the computer to the HP LaserJet product.
From the Welcome to the Found New Hardware Wizard screen, select No, not this time and then click the Nextbutton.
Welcome to the Found New Hardware Wizard screen
From the Found New Hardware Wizard screen, select Install from a list or specific location (Advanced) and then click the Nextbutton.
Found New Hardware Wizard screen
Select Don’t search, I will choose the driver to install and then click the Next button on the Please choose your search and installation optionsscreen.
Please choose your search and installation options screen
Select Printers for the Hardware Type on the Found New Hardware Wizard screen and then click the Nextbutton.
Found New Hardware Wizard screen.
Select any HP LaserJet printer from the Add Printer Wizard screen and then click the Nextbutton. It is not necessary to use the product-specific driver. The purpose of this step is to create a print path to the product and any HP LaserJet printer driver will work.
Add Printer Wizard screen
Click the Yes button in the Update Driver Warning screen.
Update Driver Warning screen
Rename the printer you are installing, on the Name Your Printer screen, to “Hewlett-Packard HP LaserJet USB Upgradeâ€Â. Use this exact spelling (with no space between “Packardâ€Â and “HPâ€Â) since this is the name for the Plug and Play port in recovery mode for all HP LaserJet’s. This will help identify the driver to use when selecting the print path to the product. Click the Nextbutton.
Figure 18: Name Your Printer screen
NOTE: Do not delete this print driver from the Printers folder. Once this port is created, it can be used as the print port anytime an HP LaserJet product needs to be recovered. On any future recovery, you only need to plug in the USB cable to the product and run the HP Easy Upgrade Utility with this port selected to recover a product.
While the installation completes, the Completing the Found New Hardware Wizard screen appears. Click Finish to close the wizard.
Completing the Found New Hardware Wizard screen
A bubble message from the task bar will display: New hardware is installed and ready to use. This message indicates that the driver has installed properly.
Ports Tab
Advanced Tab
Run the Update Utility Builder Tool and select the printer you just installed. Press the Send Firmwarebutton.
Update Utility Builder tool screen
WARNING: Only the formatter firmware is updated when the product is in recovery mode. Other components that have updateable firmware are not updated during this procedure. After the product is recovered, you must resend the complete firmware bundle to the product. This is necessary to avoid a mismatch between the formatter firmware and the other components in the product. It is important that the latest supported firmware bundle is sent to the product after the product is in a “READYâ€Â state.
Firmware bundles are consumed by the product serially. Components are updated one at a time. The display will alternate between Receiving Upgrade and Performing Upgrade. Once all components have processed the corresponding update, the product will reboot.
Because the current firmware bundle is consumed serially, it may cause the Windows spooler to display a spooler text bubble stating that the print job has failed. This is normal and should be ignored. As the product updates a component, the Windows spooler may time out and display the text bubble. Once the next component in the firmware bundle starts to download to the product, the Windows spooler text bubble will close on its own.
Other RFU (Remote Firmware Upgrade) messages and how to address them.
Download file now Send RFU Upgrade Mismatch between Product and file
This error is generated when the wrong firmware file is sent to the device. Try sending the correct firmware upgrade file using your usual method of sending RFU files.
Resend Upgrade
This error is generated when one of the firmware components fails to fully install. Try sending the correct firmware upgrade file using your usual method of sending RFU file.
Additional information about MFP devices impacted by this issue
Firmware has been developed that will keep this issue from happening in the future.
This firmware became available for the HP “Mâ€Â Series MFP’s in January of 2009. The firmware can be obtained on each products firmware download page. To help address the chance of seeing this issue in the future, HP recommends updating any “Mâ€Â series MFP with this firmware when possible. If this condition is encountered after updating to this new firmware, HP recommends escalating the issue to the HP support community.
The matrix below identifies the firmware date code for each products firmware. If the firmware date code on the device is older than the versions identified below, the update should be performed on that product when possible.
Product Family
Date code seen on Configuration Page of MFP
Current as of (Date)
HP LaserJet M9040 MFP
20081209 51.031.2
1/1/2009
HP LaserJet M9050 MFP
20081209 51.031.2
1/1/2009
HP LaserJet M4345 MFP
20081208 48.081.2
1/1/2009
HP LaserJet M3027/35 MFP
20081208 48.081.2
1/1/2009
HP LaserJet M5025/5035 MFP
20081208 48.081.2
1/1/2009
HP Color LaserJet CM3530 MFP
20081210 53.011.2
1/1/2009
HP Color LaserJet CM4730 MFP
20081208 50.061.2
1/1/2009
HP Color LaserJet CM6040 MFP
20081205 52.031.1
1/1/2009
Device Recovery Procedure
Single Function Printer Recovery Procedure
Other RFU (Remote Firmware Upgrade) messages and how to address them
Additional information about single function devices impacted by this issue
Multifunction Printer Recovery Procedure
IMPORTANT NOTE
Other RFU (Remote Firmware Upgrade) messages and how to address them.
Additional information about MFP devices impacted by this issue
Issue:
The following message is presented on the HP Easy Select Control Panel:
“RFU LOAD ERROR SEND RFU UPGRADE ON USB PORTâ€Â
In addition, you may see information in the error string regarding the “DEV PORTâ€Â or an “INFLATE ERRORâ€Â. These are considered the same condition.
Solution or Work around:
This message appears (in English only) if the firmware update fails because the print-engine firmware is corrupted. If this message appears, the update must now be sent only by a computer that is attached to the USB port of the device; an RFU via the network will not work. The following procedures can be used to attempt to resolve this issue.
Device Recovery Procedure
This procedure should only be used when attempting to recover an HP LaserJet product when the product displays Send RFU Upgrade on USB Dev port. It should not be used to update firmware on a working product at the READY state.
This procedure is supported with the following operating systems:
Windows® 2000
Windows® XP
Windows Server 2003
Windows Vista
Windows Server 2008
Single Function Printer Recovery Procedure
NOTE: Multifunction Print Procedures listed below
Turn on the product to be recovered. The product control-panel should display one of the following messages:
RFU Load Error: Send RFU Upgrade on USB dev port
Inflate Error: Send RFU Upgrade on USB dev port
CRC Check Error: Send RFU Upgrade on USB dev port
The error above will be quickly followed by the following message:
Download file now: Send RFU Upgrade on USB dev port
When the product displays the above message, it is ready to accept the firmware upgrade.
NOTE: If the product has a parallel port, the word “parallelâ€Â will be in place of “USBâ€Â in the message. If the product has both USB and parallel ports, use the port defined in the message. If the incorrect port is used, the recovery will not be successful.
NOTE: Network ports may not be used to recover HP LaserJet products.
Connect a USB cable between the product and the computer to be used for the recovery.
NOTE: If you have a Hewlett-Packard HP LaserJet USB Upgrade driver already installed on the computer being used for recovery, proceed to Step 4. A Windows Plug and Play event should begin. A text bubble should read: “Hewlett-Packard HP LaserJet USB Upgrade foundâ€Â and the Found New Hardware Wizard will automatically start.
NOTE: If you do not have a Hewlett-Packard HP LaserJet USB Upgrade driver already defined on the computer being used for recovery and do not receive a Plug and Play event, you must disconnect the USB cable from the computer, delete all drivers connected to local ports from the Printers folder, and then reconnect the USB cable to the computer. You should then receive a Plug and Play event for the product.
Use the following steps to create the print path from the computer to the HP LaserJet product.
From the Welcome to the Found New Hardware Wizard screen, select No, not this time and then click the Nextbutton.
Figure 1: Welcome to the Found New Hardware Wizard screen
From the Found New Hardware Wizard screen, select Install from a list or specific location (Advanced) and then click the Nextbutton.
Found New Hardware Wizard screen
Select Don’t search, I will choose the driver to install and then click the Next button on the Please choose your search and installation optionsscreen.
Please choose your search and installation options screen
Select Printers for the Hardware Type on the Found New Hardware Wizard screen and then click the Nextbutton.
Found New Hardware Wizard screen.
Select any HP LaserJet printer from the Add Printer Wizard screen and then click the Nextbutton. It is not necessary to use the product-specific driver. The purpose of this step is to create a print path to the product and any HP LaserJet printer driver will work.
Add Printer Wizard screen
Click the Yes button in the Update Driver Warningscreen.
Add Printer Wizard screen
Rename the printer you are installing, on the Name Your Printer screen, to “Hewlett-Packard HP LaserJet USB Upgradeâ€Â. Use this exact spelling (with no space between “Packardâ€Â and “HPâ€Â) since this is the name for the Plug and Play port in recovery mode for all HP LaserJet’s. This will help identify the driver to use when selecting the print path to the product. Click the Nextbutton.
Name Your Printer screen
NOTE: Do not delete this print driver from the Printers folder. Once this port is created, it can be used as the print port anytime an HP LaserJet product needs to be recovered. On any future recovery, you only need to plug in the USB cable to the product and run the HP Easy Upgrade Utility with this port selected to recover a product.
While the installation completes, the Completing the Found New Hardware Wizard screen appears. Click Finish to close the wizard.
Completing the Found New Hardware Wizard screen
A bubble message from the task bar will display: New hardware is installed and ready to use. This message indicates that the driver has installed properly.
Run the Update Utility Builder Tool and select the printer you just installed. Press the Send Firmwarebutton.
Update Utility Builder tool screen
WARNING: Only the formatter firmware is updated when the product is in recovery mode. Other components that have updateable firmware are not updated during this procedure. After the product is recovered, you must resend the complete firmware bundle to the product. This is necessary to avoid a mismatch between the formatter firmware and the other components in the product. It is important that the latest supported firmware bundle is sent to the product after the product is in a “READYâ€Â state.
Firmware bundles are consumed by the product serially. Components are updated one at a time. The display will alternate between Receiving Upgrade and Performing Upgrade. Once all components have processed the corresponding update, the product will reboot.
Because the current firmware bundle is consumed serially, it may cause the Windows spooler to display a spooler text bubble stating that the print job has failed. This is normal and should be ignored. As the product updates a component, the Windows spooler may time out and display the text bubble. Once the next component in the firmware bundle starts to download to the product, the Windows spooler text bubble will close on its own.
Other RFU (Remote Firmware Upgrade) messages and how to address them
Download file now Send RFU Upgrade Mismatch between Product and file
This error is generated when the wrong firmware file is sent to the device. Try sending the correct firmware upgrade file using your usual method of sending RFU files.
Resend Upgrade
This error is generated when one of the firmware components fails to fully install. Try sending the correct firmware upgrade file using your usual method of sending RFU file
Additional information about single function devices impacted by this issue
Several printer models have received upgraded firmware which should prevent the issue from occurring. Upgraded HP printer models are listed in the table below. Please note both the printer model number and the firmware version/datecode, because both are important in determining if the printer in question may require implementing the process outlined in this document.
If the printer model is listed below AND the firmware version/date code of the printer is earlier than the version/datecode below: Please upgrade the printer firmware to the latest available from HP.
If the printer model is listed below AND the firmware version/date code of the printer is the same or later than the version/datecode below: The printer should be already upgraded to prevent the error from occurring. If you do receive this error anyway, please escalate to the HP support community.
Please also note that additional models may be upgraded in the future to prevent the error discussed. This document will be updated after those changes take place.
MODEL
F/W Version / Datecode
P4014n CB507A
04.047.2 / 20081215
P4014dn CB512A
04.047.2 / 20081215
P4015n CB509A
04.047.2 / 20081215
P4015tn CB510A
04.047.2 / 20081215
P4015dn CB526A
04.047.2 / 20081215
P4015x CB511A
04.047.2 / 20081215
 Â
P4515n CB514A
04.047.2 / 20081215
P4515tn CB515A
04.047.2 / 20081215
P4515x CB516A
04.047.2 / 20081215
 Â
CP3505 CB441A
03.020.3 / 20081001
CP3505n CB442A
03.020.3 / 20081001
CP3505dn CB443A
03.020.3 / 20081001
CP3505x CB444A
03.020.3 / 20081001
 Â
CP3525n CC469A
05.057.1 / 20081204
CP3525dn CC470A
05.057.1 / 20081204
CP3525x CC471A
05.057.1 / 20081204
 Â
CP6015dn Q3932A
04.044.0 / 20081119
CP6015x Q3933A
04.044.0 / 20081119
CP6015xh Q3834A
04.044.0 / 20081119
Multifunction Printer Recovery Procedure
The process for recovering an “Mâ€Â series MFP is quite challenging and in many circumstances, the process may not be successful. To enhance customer satisfaction HP recommends that the formatter be replaced to resolve the issue.
In the event the customer would like to try to resolve this issue remotely, the procedure listed below can be used. The customer should be informed before starting the procedure that this procedure may or may not resolve the issue.
In the event that a USB update is not successful, a formatter will need to be replaced. For some products, this formatter is considered a (CSR part) customer self repair which means the formatter can be sent to the customer and the customer can install it their selves. For other products, it may require a service engineer. An HP Support person can help identify which type of formatter replacement will be required for the product exhibiting the issue.